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What kind of information does Authentics Online collect?
When you order from our website, we need to know information such as your name, email address, billing address, phone number and credit card number. We need this information so we can process and fill your order and contact you if we have any questions. Please note we do not store credit card details.
Now and then, we may conduct surveys, run competitions or other promotions. If you choose to participate in one of our surveys or competitions, we'll probably ask for some personal information such as your shopping habits, email address and other information so that we can run the promotion and notify you if you win.
When you send us a request, such as to our customer service department, we may ask you to identify yourself by name or email address in order to send you a response, if appropriate.
How does Authentics Online use my information?
When you place an order on our website, we use your information to process and fill your order. We will send you an email to confirm or to update you on your order. We may also need to contact you by regular mail, email or phone if we have any questions about your order.
When you order, create an account, complete a survey or participate in a competition or promotion on our website, we will use the information to send an email or regular mail to you about our products, services or other competitions and promotions you might be interested in, unless you indicate that you do not wish to receive such mail.
Does Authentics Online share this information with anyone else?
No, your personal information is for the information of Authentics Online and its assicated trusted third party service providers only. These third parties provide specific services and administer activities offered at our website. For example; customer service and credit card processing. These third parties are not authorised to discuss, disclose or make any use of your personal information except as necessary to provide such services.
We, or our third party service providers, may disclose specific individual information if we or they reasonably believe that it's necessary to comply with applicable laws or regulations, or to protect the interests of Authentics Online, our business partners, affiliates or its guests, or the interests of our third party service providers.
How long will you retain my information?
Authentics Online keeps your personal information for only as long as required to fulfil the purpose for which it was collected. In some cases, such as credit card purchases, we are required by law to keep your personal information for a specified period of time. For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.
How is my personal information protected?
Only staff members who need your personal information in order to respond to your requests are given access to it. (Employees are provided with training and information regarding the proper handling of personal information.) All information stored in our computer system is protected from unauthorised access and information that is stored in document form is kept in secure locations to prevent access by unauthorised persons.
How do I know my personal information is secure?
In order to make every effort to ensure that your experience at Authentics Online is secure, we use encryption technology to protect you against the loss, misuse or alteration of your personal information. When you access your account or complete any forms on the website, a secure server encrypts all of your information through the use of Secure Socket Layers (SSLs). SSLs lock all information passed from you to us using a 256 bit encryption making it extremely difficult for this information to be deciphered.
How can I unsubscribe or change my information?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from Authentics Online you can easily unsubscribe using the link on the newsletter received or you can login to our site to manage this.
How can I access my personal information or make a complaint?
Authentics Online is committed to ensuring that we have no personal information about customers that is not absolutely necessary in order to provide them with excellent service. We are also committed to ensuring that information about our customers is accurate and up-to-date.
You can review and change certain personal information related to your use of our online site (such as your name and contact information). To access your information at the Authentics Online website, simply sign in to your account using your email address and password and you will be able to edit your personal information in your account profile.
How does Authentics Online protect the privacy of children?
We do not sell or send any items ordered through this website directly to anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian and should not submit any personal information to us.
We collect visitor information by using cookies and pixel tags. A cookie is a small piece of information that a website can send to your browser and may then be stored on your computer's hard drive to help our site recognise you when you return to our website. It acts as an anonymous tag that identifies your computer, but not you personally. Cookies are used as a standard practice by most websites.
A pixel tag, also known as a clear GIF or web beacon, is an invisible tag placed on certain pages of our website, but not on your computer. When you access these pages, pixel tags generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular computer visits a particular page. If you turn off cookies the pixel tag will simply detect an anonymous website visit.